Privacy Policy
Last updated: 20 October 2026
Who we are
The Climate Showroom Ltd (company number 17389436), trading from 21a Hardy Croft, Wakefield WF1 4DN, is the data controller for personal information collected through this website and in our showroom. Questions or requests: info@theclimateshowroom.co.uk.
What we collect
When you book an appointment or contact us: your name, phone number, email address, what you would like to see (for example domestic air conditioning, heat pumps or commercial systems), and anything you tell us in the message box. If you ask for finance, we may also collect the details needed for the finance provider to assess your application, which they handle under their own privacy notice.
Why we use it
| Purpose | Lawful basis |
|---|---|
| To reply to your enquiry and arrange your visit or quote | Taking steps at your request before a contract (UK GDPR Art. 6(1)(b)) and our legitimate interests in answering enquiries (Art. 6(1)(f)) |
| To follow up on a quote we have sent you | Legitimate interests |
| To supply, invoice for and support goods and services you buy, and keep records the law requires | Contract and legal obligation |
| Marketing emails or messages, only if you have agreed | Consent, which you can withdraw at any time |
We do not sell your personal information.
Who we share it with
Our sister company, UltraOne Heating & Air Conditioning Ltd, which is our installation partner and shares our site at Hardy Croft. If you ask us to quote for an installation, we pass your enquiry details to UltraOne so they can survey, quote and install. UltraOne's own policy is at ultraone.co.uk/privacy.
Service providers who help us run the business: Netlify (website hosting), our email provider (the booking form opens an email on your own device addressed to us, so your details reach us by email), and, if you apply for finance, the finance provider you choose (for example Ideal4Finance). We may also share information with regulators or the authorities where the law requires.
Cookies and similar technologies
This website does not use advertising or analytics cookies. The map is only loaded if you click "Show map", and Google may then set cookies.
How long we keep it
Enquiries that do not go ahead: up to 12 months. Customer records, quotes and invoices: six years after the last transaction, to meet tax and warranty requirements. Marketing contact details: until you unsubscribe.
Your rights
You can ask to see the information we hold about you, have errors corrected, have it deleted (unless we must keep it by law), restrict or object to how we use it, and receive a copy in a portable format. Email info@theclimateshowroom.co.uk. If you are unhappy with how we have handled your data you can complain to the ICO at ico.org.uk.
Security
We use reputable, encrypted providers and limit access to staff who need it.
Changes
We may update this policy; the latest version is always on this page.